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Danielle Bak

@daniellebak

Advanced Medical Support Assistant at the Department of Veterans Affairs coordinating pain management services for Veterans.

United States

Message

At the Department of Veterans Affairs, I serve as the primary administrative point of contact for Veterans receiving pain management services. I coordinate appointments, referrals, and medication refill requests while supporting a multidisciplinary team of healthcare providers.

Previously, I assisted physicians with GI and pulmonary procedures, including colonoscopies and bronchoscopies. I also documented patient and procedure information, handled specimens, and maintained sterilization equipment.

At HCA Mission Hospital, I perform venipuncture and collect specimens for diagnostic testing, while also assisting with staff training. Earlier, as a Certified Medical Assistant at HCA Vista Family Health, I supported patient care and clinic operations, including records, referrals, and scheduling.

Experience

Work history, roles, and key accomplishments

Current

Advanced Medical Support Assistant

Current

Department of Veterans Affairs

Dec 2024 - Present (1 year 11 months)

Serve as the primary administrative point of contact for Veterans receiving pain management services. Coordinate appointment scheduling, medication refill requests, referrals, and demographic verification.

Healthcare Administration Patient Scheduling Electronic Medical Records HIPAA compliance Customer Service Referral Processing Clinical Documentation Medical Terminology Teamwork Microsoft Office

Current

Phlebotomist (PRN)

Current

HCA Mission Hospital

Jul 2016 - Present (10 years 4 months)

Perform venipuncture and specimen collection for inpatient and outpatient diagnostic testing. Verify patient identification and ensure accurate specimen labeling and handling.

Phlebotomy Venipuncture Specimen Collection Patient Identification Infection Control Quality Standards Training

Gastroenterology/Pulmonary Technician

Department of Veterans Affairs

Apr 2020 - Dec 2024 (4 years 8 months)

Assisted physicians during advanced GI and pulmonary procedures, including colonoscopies, endoscopies, bronchoscopies, ERCPs, and ION procedures. Ensured patient safety and comfort throughout procedural care.

Gastroenterology Procedures Lung Procedures Patient Safety Clinical Documentation Sterilization Infection Control Specimen Handling Teamwork

Certified Medical Assistant

HCA Vista Family Health

Sep 2011 - Jul 2016 (4 years 10 months)

Maintained and updated patient records in compliance with HIPAA requirements. Performed venipuncture, medication administration, wound care, suture removal, and collection of vital signs.