Daniela Lemus
@danielalemus
Bilingual virtual assistant specializing in admin, customer support, and data.
What I'm looking for
I am a bilingual (English–Spanish) virtual assistant with over three years supporting U.S.-based clients under American professional standards. I blend strong administrative support and customer service with advanced data skills to drive reliable remote performance.
My background includes email and calendar management, CRM use, and customer support across chat, email, and phone channels. I maintain organized records, manage schedules, and deliver consistent follow-up and reporting for clients and stakeholders.
I hold advanced Microsoft Excel capabilities and a Power BI certification, which I use to produce tracking, reports, and dashboards that inform operational decisions. I am comfortable building documentation, data entry workflows, and visualizations to surface insights.
I seek higher-paying virtual and executive support roles where autonomy, attention to detail, and client-focused communication are valued. I am adaptable across industries and thrive in remote, performance-driven environments.
Experience
Work history, roles, and key accomplishments
Brand Ambassador / Customer Support Rep
Elevate Event Staff
Jan 2025 - Present (1 year 2 months)
Acted as front-line customer support for multiple brands at events, collected feedback and reported insights, and adapted to varied client workflows to ensure service quality.
Academic Tutor
Huntington Learning Center
Jan 2025 - Present (1 year 2 months)
Deliver structured SAT math and academic support, maintain detailed progress tracking and reports, and communicate with parents and coordinators to meet performance metrics.
Barista / Cashier
CFS Coffee
Mar 2025 - May 2025 (2 months)
Handled high-volume customer interactions, managed POS transactions and order tracking, and maintained service accuracy and reliability.
Food Service Manager
Church Café – Maria Auxiliadora Don Rúa
Jan 2018 - Dec 2020 (2 years 11 months)
Managed daily café operations including scheduling, inventory, basic budgeting, and staff supervision to ensure smooth events and service delivery.
Bilingual Virtual Assistant
Freelance / Independent
Provide bilingual (English–Spanish) virtual administrative and customer support to U.S. clients, managing email/calendar, CRM tasks, data entry, and reporting using advanced Excel and Power BI to improve tracking and visibility.
Education
Degrees, certifications, and relevant coursework
Daniela hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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