Dania Ureña

Responsible for supervising customer service team performance, creating strategies, and ensuring excellent service. Managed supplier payments and customer collections, maintaining effective communication channels.

Led the Oriflame Academy, training sales force and conducting monthly events. Developed training materials and strategies for partner retention, while managing internal and external training sessions.

Managed affiliations of medical providers, scheduled audits, validated pricing, and resolved billing issues. Assisted providers with payment delays.

Coordinated events and workshops to attract potential students, managed internal activities, and supported audiovisual production.

Served as the liaison for Platinum clients, auditing service satisfaction and reporting anomalies.

Managed medical coverage for affiliates, coordinating with insurance brokers and promoters.

Handled customer inquiries, processed payments, and authorized medical services, ensuring high levels of customer satisfaction.

Visited companies to manage employee ARS transfer processes, ensuring smooth transitions.

Curso en Micropigmentación, adquiriendo habilidades en técnicas de micropigmentación para el embellecimiento facial.

Formación en Adobe Photoshop, Illustrator, InDesign y Premiere, proporcionando habilidades técnicas en diseño gráfico y edición de video.

Asistencia a un evento internacional de Photoshop, donde se adquirieron conocimientos avanzados en técnicas de edición y diseño.

Curso en Estética Facial, proporcionando conocimientos en tratamientos estéticos y cuidado de la piel.

Licenciatura en Publicidad, enfocada en el desarrollo de habilidades en el área de la publicidad y el servicio al cliente. Se adquirieron conocimientos en la identificación de necesidades de los clientes y en la oferta de soluciones efectivas.