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Damian Calderon

@damiancalderon

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QA Engineer-in-training focused on REST and cross-browser testing, defect reporting, and Agile delivery.

Colombia

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What I'm looking for

I’m actively seeking a QA Engineer or Software Tester role where I can grow in Agile teams, deliver strong REST/UI testing, and turn Jira defects into measurable quality improvements.

I’m a QA Engineer in training with hands-on experience in functional testing, REST API testing, cross-browser UI testing, and defect lifecycle management. I designed and executed 40+ test cases using equivalence partitioning and boundary value analysis, and I identified and reported 26+ defects in Jira with full reproduction steps, severity classification, and expected vs. actual results.

Across Agile/Scrum sprints, I collaborated with development teams to validate bug fixes and strengthen test coverage. In my Bootcamp projects, I built a Postman REST API test suite and documented 11 critical defects, and I delivered UI testing across Chrome and Firefox while logging 15+ reproducible Jira bugs—bringing a quality-first mindset shaped by 10+ years of KPI monitoring and root cause analysis.

Experience

Work history, roles, and key accomplishments

Cisco Portfolio Activation Specialist

Zensar Technologies

Dec 2024 - Mar 2026 (1 year 3 months)

Led enterprise onboarding sessions and Cisco license activation, ensuring compliance and alignment on Cisco solution value. Monitored KPIs, produced performance reports, and coordinated with account teams and technical stakeholders to confirm product requirements and outcomes.

KPI Reporting performance reporting Enterprise Onboarding Stakeholder Management & Compliance Cross Functional Communication Root Cause Analysis

Team Manager

Sutherland

Mar 2020 - May 2024 (4 years 2 months)

Managed a 15+ agent team and consistently achieved weekly KPI targets by analyzing performance data to build SMART action plans and identify root causes. Provided coaching focused on accountability and a quality-first culture.

Team Leadership KPIs SMART Action Plans Root Cause Analysis Operational Management Coaching & Mentoring Continuous Improvement performance reporting

Supervisor

Teleperformance

Mar 2015 - Oct 2018 (3 years 7 months)

Developed monthly LEAP coaching action plans, performing root-cause analysis and reporting to drive improvements. Increased service quality through KPI monitoring and continuous improvement initiatives.

Leap Root Cause Analysis KPIs Quality Improvement Continuous Improvement performance reporting