Open to opportunities

cyril onochie

@cyrilonochie

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Results-driven Operations Supervisor with a passion for continuous improvement.

Nigeria

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What I'm looking for

I am looking for a role that fosters leadership and continuous improvement, where I can leverage my skills in operations and customer support.

I am an Operations Supervisor with a strong foundation in customer and technical support. My journey has been marked by a commitment to streamlining processes and enhancing team productivity. I have a proven track record of implementing data-driven solutions that improve efficiency and customer satisfaction.

Currently, I lead a team of 30 at Remote Edge Africa, where I have successfully optimized operational workflows and improved customer satisfaction. My efforts in transitioning the company’s scheduling system saved approximately $19,000 annually, and I have spearheaded process improvements that significantly decreased response and resolution times. My dedication to leadership and problem-solving has been recognized through rapid promotions and a consistent focus on continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

Operations Supervisor

Current

Remote Edge Africa

Mar 2022 - Present (4 years 3 months)

As Operations Supervisor, led a team of 30 to optimize workflows and enhance customer satisfaction. Implemented a new scheduling system that saved $19,000 annually and improved technical support response times significantly. Promoted rapidly due to exceptional performance.

Optimization Team Leadership Customer Satisfaction Technical Support Workflow Management Data Analysis Performance Metrics Communication

Customer/Technical Support Specialist

Twisted Pairs Technology

Jun 2018 - Jan 2022 (3 years 7 months)

Resolved customer inquiries with an 80% satisfaction rating while developing troubleshooting guides that reduced escalations by 70%. Trained new hires and implemented a ticket categorization system using Salesforce, significantly improving issue resolution.