Open to opportunities

cyril onochie

@cyrilonochie

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Results-driven Operations Supervisor with a passion for continuous improvement.

Nigeria

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What I'm looking for

I am looking for a role that fosters leadership and continuous improvement, where I can leverage my skills in operations and customer support.

I am an Operations Supervisor with a strong foundation in customer and technical support. My journey has been marked by a commitment to streamlining processes and enhancing team productivity. I have a proven track record of implementing data-driven solutions that improve efficiency and customer satisfaction.

Currently, I lead a team of 30 at Remote Edge Africa, where I have successfully optimized operational workflows and improved customer satisfaction. My efforts in transitioning the company’s scheduling system saved approximately $19,000 annually, and I have spearheaded process improvements that significantly decreased response and resolution times. My dedication to leadership and problem-solving has been recognized through rapid promotions and a consistent focus on continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

Operations Supervisor

Current

Remote Edge Africa

Mar 2022 - Present (4 years 4 months)

As Operations Supervisor, led a team of 30 to optimize workflows and enhance customer satisfaction. Implemented a new scheduling system that saved $19,000 annually and improved technical support response times significantly. Promoted rapidly due to exceptional performance.

Communication Skills Optimization Team Leadership Customer Satisfaction Technical Support Workflow Management Data Analysis Performance Metrics

Customer/Technical Support Specialist

Twisted Pairs Technology

Jun 2018 - Jan 2022 (3 years 7 months)

Resolved customer inquiries with an 80% satisfaction rating while developing troubleshooting guides that reduced escalations by 70%. Trained new hires and implemented a ticket categorization system using Salesforce, significantly improving issue resolution.