Looking for a job

Cynthia User

@cynthiauser14

Accounts Assistant at Plem Construction, maintaining financial records and reconciling creditors, cashbooks, and other financial records.

Malawi

Message

At Plem Construction, I provide administrative and accounting support for day-to-day office operations. I maintain financial records and reconcile creditors, cashbooks, and other financial records.

At First Capital Bank, I coordinated branch operations as an Assistant Manager and handled customer enquiries as a Customer Service Officer. Earlier, as a Bank Teller, I processed banking transactions and reconciled daily cash balances.

For the AHFB Corporate Healthcare Digital Platform Assessment, I conducted primary research and engaged with stakeholders across organisations. I gathered information through questionnaires, maintained research records, and prepared findings to support strategic decision-making.

Experience

Work history, roles, and key accomplishments

Current

Accounts Assistant

Current

Plem Construction

Provide administrative and accounting support to ensure smooth day-to-day office operations. Maintain accurate financial records, prepare and reconcile creditors and cashbooks, and manage petty cash and banking transactions.

Accounting Financial Records Reconciliations Petty Cash Management Banking Transactions Reporting Documentation

Research Consultant / Market Researcher

AHFB – Corporate Healthcare Digital Platform Assessment

Aug 2026 - Sep 2026 (1 month)

Conducted structured primary research and stakeholder engagement across major organisations. Administered questionnaires, gathered information, and consolidated findings to support strategic decision-making.

Research Stakeholder Engagement Data Collection Communication Skills Time Management Reporting

Financial Advisor

Old Mutual

Jan 2021 - Dec 2022 (1 year 11 months)

Managed client relationships and provided professional financial guidance based on individual client needs. Conducted client meetings and financial needs analyses, and maintained accurate client records.

Financial Advisory Customer Relationship Management Financial needs analysis Reporting Compliance Sales

Accounts Assistant

Classic Associates

Jan 2020 - Dec 2021 (1 year 11 months)

Provided accounting, administrative, and data-entry support across daily office activities. Maintained financial records, ledgers, petty cash records, and supported reports, reconciliations, and audits.

Accounting Data Entry Financial Records Reconciliations Audit Documentation

Assistant Manager

First Capital Bank

Jan 2017 - Dec 2020 (3 years 11 months)

Coordinated branch operations and supported the achievement of service, performance, and operational objectives. Handled customer concerns and ensured professional and timely resolution of enquiries.

Branch Operations Customer Service Reporting Compliance Staff Supervision Communication Skills

Customer Service Officer

First Capital Bank

Jan 2017 - Dec 2017 (11 months)

Served as a key customer contact, handling enquiries, complaints, requests, and service-related matters. Maintained accurate customer records and coordinated customer requirements with relevant departments.

Customer Service Communication Skills Record keeping Cross Selling Team Support

Bank Teller

First Capital Bank

Jan 2013 - Dec 2017 (4 years 11 months)

Processed deposits, withdrawals, loan payments, cheques, and other banking transactions accurately. Maintained transaction records and reconciled daily cash balances.

Cash Handling Banking Transactions Reconciliations Customer Service Compliance Cross Selling

Sales & Administrative Officer

Cable Manufactures

Jan 2012 - Dec 2013 (1 year 11 months)

Provided administrative and sales support to facilitate smooth day-to-day operations. Coordinated customer communication, sales activities, and maintained customer databases.

Sales Support Administration Client Communication Database Management Marketing