Cynthia Taylor

At Gemini Technology Solutions, I process high volumes of payment, financial, and business data while protecting accuracy, turnaround requirements, and data integrity. I verify source records, investigate discrepancies, and perform quality and compliance checks across spreadsheets, databases, and proprietary systems.

Previously at Amazon, I supported customers and operations through chat, email, and phone, researching complex account, order, delivery, transaction, and service issues. I managed approximately 30–50 written customer interactions per shift while documenting escalated cases and following detailed SOPs in a fully remote environment.

My experience also includes receiving, inventory, shipment, and order data at Let's Sew, plus financial document and payment processing at Pollux Business Services. Across approximately eight years in financial and insurance operations at American General Finance, I reconciled credit-insurance records, researched financial discrepancies, and supported accurate accounting and recordkeeping.

I'm motivated by detail-driven work that keeps records accurate, confidential, and moving efficiently through high-volume operations.