Open to opportunities

Craig Hagerman

@craighagerman

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Seasoned Senior Machine Learning Engineer with 10+ years of expertise.

Canada

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What I'm looking for

I am looking for a role that fosters innovation, collaboration, and growth opportunities in AI and machine learning.

I am a seasoned Senior Machine Learning Engineer with over 10 years of experience in developing and deploying large-scale AI solutions. My expertise lies in natural language processing and both traditional and deep learning, where I have a proven track record of delivering cost-effective and scalable machine learning solutions. I thrive in leading cross-functional teams and driving innovation, ensuring that projects not only meet but exceed expectations.

Throughout my career, I have held pivotal roles such as Machine Learning Lead at Jobscan, where I was responsible for the technical direction and strategy of AI/ML initiatives. My leadership resulted in a 10% increase in retention and $2M in added revenue through novel document parsing models. Additionally, I spearheaded the development of an in-house LLM server, significantly reducing expenses and enhancing operational efficiency.

My previous experience as Director of Data Science and Machine Learning at Exchange Solutions Inc. allowed me to build and manage a team of data scientists, implementing agile methodologies that improved project delivery efficiency. I have successfully led the development of customer prediction engines and generative AI initiatives, demonstrating my ability to leverage cutting-edge technology to drive business results.

Experience

Work history, roles, and key accomplishments

Machine Learning Lead

Jobscan

Mar 2024 - Jul 2025 (1 year 4 months)

Led strategic direction for all machine learning initiatives, resulting in a 10% increase in retention and $2M in added revenue through implementation of novel document parsing models. Spearheaded the development of an in-house LLM server, reducing expenses by 25+%.

Natural Language Processing Deep Learning LLM Machine Learning AI Strategic Planning Resource Management Cross Functional Collaboration

Director of Data Science and Machine Learning

Exchange Solutions Inc.

Sep 2021 - Mar 2024 (2 years 6 months)

Built and managed a team of 6 data scientists and analysts, implementing agile methodologies to increase project delivery efficiency. Led strategic development of Loyalty Boost by leveraging a recommendation engine, resulting in a 3% improvement in conversion rate.

Data Science Machine Learning Generative AI LLMs)MLOps Team Leadership Agile Methodologies

Lead Data Scientist Consultant, ML Engineer

Uncharted Software

Jan 2019 - Aug 2021 (2 years 7 months)

Consulted with over 20 clients, developing and implementing a customer journey orchestration machine learning model that increased customer retention by 20%. Led the development of customer analytic engines which received Forrester Wave leader position for Thunderhead/Medallia.

Machine Learning Consulting Data Pipelines Analytics Enterprise Software Scalability Data Processing Client Management

Senior Data Scientist

Uncharted Software

Jan 2015 - Jan 2019 (4 years)

Designed and developed a machine learning system for social media threat detection for predicting and analyzing crises events. Explored novel ML & NLP approaches to solve DARPA research problems, including summarization and information retrieval.

Machine Learning Natural Language Processing Threat Detection Information Retrieval Research Data Visualization

Research Scientist, NLP

Wattpad

May 2014 - Dec 2014 (7 months)

Designed and built a recommendation engine and machine learning classifiers in scikit-learn which increased engagement and click-through rate by 5%. Developed a writing style comparison engine for recommending stories with a similar style.

Machine Learning scikit learn Natural Language Processing Data Analysis Classifier Development

Assistant Professor

Osaka Jogakuin & Ritsumeikan University

Apr 2012 - Sep 2013 (1 year 5 months)

Served as a university lecturer and researcher specializing in NLP and computational linguistics. Conducted research in areas such as automated ML scoring of essays with feedback and cross-dataset generalization.

Natural Language Processing Linguistics Machine Learning Research Data Analysis

Education

Degrees, certifications, and relevant coursework

University of New England

Master of Science, Computer Science, Computational Linguistics

2008 - 2011

Focused on Computer Science with a specialization in Computational Linguistics. Gained expertise in the intersection of computer science and language, including natural language processing and linguistic analysis.

University of New England

Master of Arts, Applied Linguistics

2003 - 2005

Studied Applied Linguistics, developing a strong foundation in language theory and its practical applications. Engaged in research and coursework related to language acquisition, sociolinguistics, and discourse analysis.

Mount Allison University

Bachelor of Arts, Philosophy, Literature

Pursued a Bachelor of Arts with a dual focus on Philosophy and Literature. Developed critical thinking, analytical, and communication skills through rigorous study of philosophical concepts and literary works.

University of Toronto

Master of Science in Applied Computing, Machine Learning

2013 - 2014

Specialized in Machine Learning, focusing on advanced algorithms and their applications. Completed a comprehensive program designed to bridge theoretical knowledge with practical industry challenges.