Courtney Eagles

I am a highly motivated payment analyst with over seven years of experience in pharmacy billing, claims auditing, and customer-facing problem resolution. I have consistently managed multiple reporting tasks in Excel and Word while navigating complex prescription and insurance systems.

My background includes auditing prescription and insurance claims, correcting billing to recoup payments, participating in rebill projects, and training new employees on internal systems and call handling. I have worked with systems such as LexisNexis, RADs, Navinet, Experian and Athena to locate patient and insurance information and resolve billing issues.

I pride myself on strong organizational skills, exceptional communication and interpersonal ability, and a proven record of de-escalating customer issues and delivering accurate refunds and payment processing. I bring attention to detail, teamwork, and independent problem-solving to every role.