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Cornelius Rhone

@corneliusrhone

IT Operations Manager at Diehard Business LLC who scaled operations 375% with automation and an AI-assisted dispatch system.

United States
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At Diehard Business LLC, I owned infrastructure, tooling, and system architecture end to end as the sole IT resource. I built automation that scaled operations 375%, an AI-assisted dispatch system, and a nightly cancellation-recovery pipeline that recovered lost revenue.

At Broward College, I monitor SIEM and EDR alerts, review logs, and support incident response and baseline security hardening. I also deliver CompTIA A+ and AWS Cloud Practitioner training at Cre8tive Devs Software, where I design hands-on lab environments.

Experience

Work history, roles, and key accomplishments

Broward College logoBC
Current

Cybersecurity Analyst

Sep 2026 - Present (1 month)

I actively engaged in enhancing cybersecurity measures at Broward College, focusing on threat detection and incident response.

• Monitored security alerts using SIEM and EDR platforms to identify and triage potential threats.
• Conducted log reviews and event correlation to support incident response workflows effectively.
• Collaborated with cross-functional teams to audit configurations an

Cre8tive Devs Software logoCS
Current

Technical Trainer

Apr 2025 - Present (1 year 6 months)

• Delivered comprehensive training on CompTIA A+ and AWS Cloud Practitioner curricula to adult learners entering the IT field.
• Designed and maintained hands-on lab environments, including physical hardware builds and virtualized OS installations.
• Troubleshot classroom lab infrastructure to ensure a seamless learning experience across multiple cohorts.

Diehard Business LLC logoDL
Current

Information Technology Operations Manager

Mar 2020 - Present (6 years 7 months)

Sole IT resource for a 35-tech, 25-dispatcher field service business, owned infrastructure, tooling, and system architecture end to end.
Built automation (Zapier, AgentHost.ai, OpenPhone/Quo) that scaled operations 375%, fixing API failures, webhook retry storms, and telephony routing issues along the way.
Built an AI-assisted dispatch system and nightly cancellation-recovery pipeline that directl

LHS IP Network logoLN

Network Operations Manager

Nov 2017 - Mar 2020 (2 years 4 months)

Directed day-to-day operations for ensuring high-level service delivery for business-critical communications.
•Oversaw operational strategy and fault isolation processes, ensuring the team effectively maintained performance.
• Led and managed a team of technical personnel, overseeing workflow, performance, and professional development to maintain optimal network standards.

Education

Degrees, certifications, and relevant coursework

BC

Broward College

Master of Business Administration, Network Systems Analyst

BC

Broward College

A.S. in Network Systems Technology, Architecture

AA

Amazon Web Services (AWS)

AWS Certified Cloud Practitioner

Jul 2025 · Expires Jul 2028

BC

Broward College

Technical Certificate in Information Technology Support Specialist

Aug 2025

BC

Broward College

Technical Certificate in Information Technology Analyst

Aug 2025

UK

UKG

UKG Ready Time & Labor Management Certification

Dec 2025

UK

UKG

UKG Ready HCM TLM Internship Program Completion

Dec 2025

BC

Broward College

Technical Certificate in Cloud Engineering

Dec 2025

CO

CompTIA

CompTIA Security+

Dec 2025 · Expires Dec 2028

BC

Broward College

Network Server Administration Technical Certificate

May 2026

TS

Teaneck High School

1998 - 2002

BU

Barry University

Emergency Medical Technology/Technician (EMT Paramedic)

2016 - 2017

AA

Amazon Web Services (AWS)

AWS Certified Solutions Architect

Oct 2025 · Expires Oct 2028

BC

Broward College

Associate of Science - AS, Networking Systems technology - Cloud Architecting

2024 - 2025

Completed an Associate of Science with a focus on Cloud Architecting, establishing a technical foundation for my current Bachelor of Applied Science studies. Coursework emphasized the practical application of cloud technologies, network architecture, and systems analysis.

CO

CompTIA

CompTIA CySA+ (CS0-003)

Aug 2026 · Expires Aug 2029

LI

LinkedIn

Red Hat Certified Engineer (EX294) Cert Prep: 2 Using Ansible Playbooks

Aug 2026

CO

CompTIA

CompTIA Security Analytics Professional (CSAP)

Aug 2026

BC

Broward College

Bachelor of Applied Science (BAS), Information Technology - Network Systems Analyst

2025 - 2027

Currently pursuing a Bachelor of Applied Science in Information Technology with a specialization in Network Systems. Coursework focuses on advanced network infrastructure, cybersecurity protocols, cloud architecture, and systems analysis.

Tech stack

Software and tools used professionally

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