Open to opportunities

Connie Dyess

@conniedyess

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Compassionate registered nurse specializing in utilization review, care coordination, and autism services.

United States

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What I'm looking for

I seek a role where I can lead clinical teams, improve care coordination and documentation, and advance quality outcomes in a collaborative, patient-centered organization.

I am a compassionate, detail-oriented Registered Nurse with broad experience in patient care, case management, utilization review, hospice, and government-contracted programs. I consistently apply evidence-based practice and regulatory standards (TRICARE, Joint Commission, HIPAA) to ensure safe, compliant care.

As a Clinical Manager and former Autism Service Navigator, I lead multidisciplinary teams, design workflows, and implement change management to improve productivity, documentation accuracy, and care continuity. I have managed caseloads for over 100 beneficiaries, mentored clinical staff, and led training and onboarding initiatives.

My clinical background includes telemetry leadership, rapid response management, and extensive volunteer work as Director of Nursing for an autism summer camp. I hold an unencumbered multistate RN license, current US government security clearance, and a demonstrated record of quality improvement and patient advocacy.

Experience

Work history, roles, and key accomplishments

Current

Clinical Manager

Current

Accolade / Transcarent

Sep 2023 - Present (2 years)

Lead a 15–20 member clinical team for the Autism Care Demonstration, implementing standardized workflows and competency checklists that improved documentation accuracy and operational efficiency while ensuring TRICARE and HIPAA compliance.

Team Leadership Care Coordination Clinical Documentation Workflow Optimization Change Management

Advanced Autism Service Navigator

Accolade / Transcarent

May 2023 - Sep 2023 (4 months)

Coordinated services for over 100 children and adults in the Autism Care Demonstration, collaborated with BCBAs and providers to refine care plans, and led training and onboarding for new navigators to improve program compliance and family engagement.

Case Management Documentation Review Onboarding Quality Improvement

Autism Service Navigator

Accolade / Transcarent

Aug 2022 - May 2023 (9 months)

Supported beneficiaries and providers by verifying eligibility, facilitating uninterrupted ABA services, and assisting with system navigation and policy guidance to meet program requirements.

Referral Management Patient Advocacy Family Support

Registered Nurse Lead

Christus Health Shreveport/Bossier

Jun 2011 - Feb 2022 (10 years 8 months)

Directed telemetry shift operations, managed rapid response/code blue events, and led patient and family education initiatives that supported regulatory-compliant documentation and improved patient satisfaction.

Telemetry Nursing Rapid Response Team Supervision Clinical Documentation Discharge Planning Patient Education Quality Assurance

Education

Degrees, certifications, and relevant coursework

Northwestern State University of Louisiana

Associate of Science in Nursing, Nursing

Grade: Honor's List

Completed an Associate of Science in Nursing with Honor's List recognition, preparing for registered nurse practice across acute and community settings.