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concilia cossa

@conciliacossa

Communication specialist teaching English, mentoring public speaking, and managing microfinance business operations and client relationships.

Mozambique

Message

I teach personalized English lessons, tailoring them to students’ needs and learning objectives. I organize lessons and learning activities independently and guide students throughout the learning process.

As a communication and public speaking mentor, I coach clients on presentations and thesis defenses, offering personalized feedback. In my microfinance business manager role, I manage operations, assist customers across communication channels, and follow up on client needs and payments.

Experience

Work history, roles, and key accomplishments

Current

Microfinance Business Manager

Current

Self Employed

Jan 2025 - Present (1 year 9 months)

Manage business operations and maintain client relationships. Provide customer assistance through multiple communication channels and support daily operations and client satisfaction.

Business Management Customer Service Customer Relationship Management Digital Communication

Current

Independent English Teacher

Current

Self Employed

Jan 2024 - Present (2 years 9 months)

Provide personalized English lessons tailored to students' needs and learning objectives. Respond to student questions and manage relationships, lessons, and learning activities independently.

English Teaching Lesson Planning Student Relationship Management Communication Skills

Current

Communication and Public Speaking Mentor

Current

Self Employed

Jan 2023 - Present (3 years 9 months)

Coach individuals in public speaking, professional presentations, and academic thesis defenses. Provide personalized feedback and practical guidance to improve communication skills and confidence.

Public Speaking Presentation Coaching Communication Skills Mentorship