At Cloudstaff Modern Workplace, I deliver remote endpoint support in a multi-client MSP setting. I support laptops, desktops, printers, VoIP phones, EFTPOS terminals, and AVDs.
I administer user accounts, licenses, and policies across cloud and on-premises environments, using group and policy management to support security and compliance.
At DXC Technology, I provided Tier 1/1.5 support for hardware, software, VPN, network, and enterprise application issues. I managed incidents in ServiceNow and other ITSM tools, following ITIL best practices and supporting SLA compliance.
Earlier, at Intouch CX I supported printers, monitors, and home appliances, including warranty claims and product returns. At Teleperformance, I troubleshot NBN, DSL, and wireless broadband connectivity and assisted customers with setup and basic network security.
