Claudio Morales
@claudiomorales
Technical Support Specialist delivering clear troubleshooting and excellent customer experiences.
ArgentinaWhat I'm looking for
I’m a bilingual Spanish/English (C2) technology professional with nine years of experience teaching Computer Science, supporting users, troubleshooting technical issues, and moderating English-speaking online communities. I explain technical concepts in clear, accessible language and guide users patiently to resolve problems and improve user experiences.
In my role as a Computer Science Teacher, I plan and deliver lessons, adapt materials for limited resources, and provide individualized guidance by identifying learning obstacles and adjusting explanations. As a volunteer Community Moderator for an Official Exodus Discord Community, I moderate daily discussions, enforce guidelines, de-escalate conflicts, and collaborate with moderators and developers—bringing the same problem-solving mindset to remote support.
Experience
Work history, roles, and key accomplishments
Community Moderator
Official Exodus Discord Community
Jan 2024 - Present (2 years 6 months)
Moderate an English-speaking community of approximately 3,000 members by answering user questions and resolving issues professionally. Enforce community guidelines consistently, collaborate with moderators and developers, and help de-escalate conflicts through respectful communication.
Computer Science Teacher
General Council of Education, Misiones
Jun 2017 - Present (9 years 1 month)
Planned and delivered engaging Computer Science lessons for secondary students, explaining technical concepts clearly and adapting materials for limited resources. Provided individualized guidance, supported student development in collaboration with fellow teachers, and strengthened students' digital literacy, logical thinking, and problem-solving skills.
Education
Degrees, certifications, and relevant coursework
IPET 1308
Teaching Degree, Computer Science and Economics
2012 - 2016
Completed a Teaching Degree in Computer Science and Economics at IPET 1308 in Oberá.
Availability
Location
ArgentinaAuthorized to work in
Job categories
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