chandra shekar

Led migration of 200+ CIAM applications from SailPoint IdentityIQ to Okta IGA, coordinating identity/access analysis, role and entitlement mapping, migration validation and operational readiness. Also leading a four-member team supporting Aareal Bank's Omada Data Centre migration.

Managed a 40-member global IAM operations team across five platforms, overseeing access services, provisioning operations, incidents, escalations and operational controls. Coordinated service delivery and presented weekly and monthly service reviews to senior management.

Coordinated a six-member IAM L2 team handling access investigations, major incident calls and on-call deployment and release support. Led transition of an IAM access-control function and supported SOX and FINMA control reviews.

Supported transition of two IAM platforms from Credit Suisse to TCS, preparing operational knowledge and handover material. Investigated L2 access and provisioning issues and created 150+ ServiceNow knowledge-base articles, contributing to a ~35% reduction in L1 incidents.

Supported 24x7 IAM operations and progressed from L1 to L2 within approximately two years. Handled provisioning and de-provisioning, joiner-mover-leaver activities, access requests and incident investigation.

Pursued a Bachelor of Business Management degree from 2012 to 2015.