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Christy Abbygale Gallardo

@christyabbygalegalla

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Digital marketing and social media specialist at Loft Break, whose organic Reel reached 3.3M+ views and 138K+ shares.

Philippines

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At Loft Break, my organic social media strategy across Facebook and Instagram generated 3.7M+ content views, 2.5M+ reach, and 712K+ interactions. One Reel reached 3.3M+ views, 266K+ likes, and 138K+ shares.

I created short-form video and other brand content, planned promotional campaigns, and managed publishing and community engagement. I also handled customer inquiries and booking communications, using audience response and customer feedback to inform content and promotions.

At DotPH/Pintoresco, I supported marketing and operations, helped resolve customer concerns, and assisted guests with inquiries and bookings. I also used ChatGPT and Claude for research, content creation, and workflow improvement.

Experience

Work history, roles, and key accomplishments

Current

Part Owner & Operator

Current

Loft Break

Nov 2025 - Present (11 months)

Developed and executed organic social media marketing strategy across Facebook and Instagram, generating 3.7M+ content views, 2.5M+ reach, and 712K+ interactions. Produced top-performing content and managed customer inquiries and booking communications.

Social Media Management Content Strategy Short form Video Copywriting Community Engagement Customer Service Booking Management Facebook Instagram

Executive Assistant / Marketing Support

DotPH/Pintoresco

Mar 2026 - Sep 2026 (6 months)

Supported administrative and operational tasks, coordinated with teams to resolve customer concerns, and managed customer inquiries across digital channels. Applied AI tools for research, problem-solving, and workflow improvement.

ChatGpt Claude Research Problem Solving Workflow Optimization Customer Service Communication Skills Task Management

Customer Marketing Associate

Sun and Earth Homes

May 2025 - Feb 2026 (9 months)

Created content for marketing campaigns, managed social media platforms, conducted market research, and assisted with customer inquiries. Coordinated with departments to address customer concerns and supported the marketing supervisor with data management and calendar coordination.

Content Creation Social Media Management Market Research Customer Service Data Management Coordination

Influencer Marketing Specialist

Freelance

Nov 2024 - Aug 2025 (9 months)

Sourced and evaluated influencers and talents for brand campaigns, built relationships, negotiated terms, and coordinated agreements between brands and talents.

Talent Sourcing Brand Partnerships Relationship Management Negotiation Campaign Coordination Communication Skills

Customer Service Representative

Optum Global Solutions

Sep 2023 - Apr 2025 (1 year 7 months)

Managed customer inquiries and concerns regarding health insurance policies, identified issues, and collaborated with internal teams to facilitate resolutions. Consistently recognized as a top performer from November 2023 to April 2025.

Customer Service Communication Skills Problem Solving Health Insurance Collaboration

Education

Degrees, certifications, and relevant coursework

STI College San Jose Del Monte

Bachelor of Science, Tourism Management

2019 - 2023

Grade: Magna Cum Laude

Activities and societies: President, The Travel Connections; Consistent President's Lister and Academic Scholarship Awardee since 2019

Graduated Magna Cum Laude with a Bachelor of Science in Tourism Management. Served as President of The Travel Connections and received Best Thesis and Best Thesis Presenter awards.