Santhoshnithya Ragavan
@santhoshnithyaragava
Experienced QA Leader with a passion for quality assurance.
United KingdomWhat I'm looking for
I am a seasoned QA Leader with over 9 years of experience in leading quality assurance functions across complex, regulated, and agile-driven environments. My expertise lies in defining and implementing QA strategies, mentoring high-performing teams, and driving quality across multiple delivery squads. I have a proven track record in managing QA engineers within scaled agile organizations, fostering professional development, and embedding a strong culture of quality and continuous improvement.
Throughout my career, I have successfully guided Scrum ceremonies, enabling outcome-driven delivery, and applied root cause analysis to identify and resolve systemic issues. I am skilled in both functional and non-functional testing, including performance, accessibility, and mobile testing, alongside experience in CI/CD integration using GitHub Actions and Azure DevOps. My commitment to building inclusive, autonomous, and collaborative QA chapters aligns with business goals and engineering best practices.
Experience
Work history, roles, and key accomplishments
Senior QA Automation & Compliance Lead
Blinx Solutions LTD
Jul 2024 - May 2025 (10 months)
Defined and led QA strategy for NHS applications (PACO 2, GP, Connect), delivering high-quality outcomes across multiple delivery teams and regulated domains. Built and scaled an automated testing framework using Playwright with Node.js and JavaScript/Typescript aligning with shift-left testing principles and enabling early defect detection.
Software Tester
Vella Group
Mar 2024 - Jul 2024 (4 months)
Executed automation using Cypress with Node.js and JavaScript. Performed API testing using Postman and managed test cases in Azure DevOps.
Agile Tester
BBC
Oct 2022 - Oct 2023 (1 year)
Tested BBC iPlayer in the TV domain, including playback UI testing and statistical validation. Monitored application health using Grafana dashboards and AWS CloudWatch; responded to alarms by coordinating team calls for root cause analysis and rapid issue resolution.
Customer Support Executive
Capita
Jul 2022 - Oct 2022 (3 months)
Delivered prompt, accurate, and empathetic support to O2 customers by handling a wide range of queries related to billing, service plans, device issues, and network concerns. Resolved complex technical and account-related problems by liaising with internal support teams, demonstrating strong communication and coordination skills.
Customer Support Officer
SKY
May 2022 - Jul 2022 (2 months)
Delivered high-quality customer support by promptly addressing inquiries and resolving issues. Assisted customers with product information, troubleshooting, and service-related questions.
QA Lead
IBM
Mar 2016 - Jan 2022 (5 years 10 months)
Built a Selenium-based automation framework using Java and BDD with Cucumber, significantly improving test automation capabilities. Conducted thorough functional testing, including smoke, regression, integration, system, and user acceptance testing.
Education
Degrees, certifications, and relevant coursework
USUniversity of Salford
Masters in Project Management, Project Management
2022 - 2024
Grade: First Class
Achieved a Masters in Project Management with First Class honors. Focused on advanced project management methodologies and leadership in project execution.
UMUniversity of Madras
B.S.C Computer Science, Computer Science
2004 - 2007
Grade: First Class
Completed a Bachelor of Science in Computer Science with First Class honors. Studied core computer science principles and foundational concepts.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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