Open to opportunities

Christopher Lisasi

@christopherlisasi

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Confident technical support specialist with a commitment to excellence.

Zimbabwe

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What I'm looking for

I seek a role that fosters collaboration, offers growth opportunities, and values customer satisfaction.

I am a highly motivated and adaptable technical support specialist with over five years of experience in providing exceptional customer service and technical assistance. My journey began at Teesside University, where I earned a Bachelor's Degree in Computing, excelling in IT Service Management and Systems Design. Since then, I have honed my skills in various roles, including my recent position as a Senior Technical Support Specialist at Elavon, where I managed customer interactions and ensured compliance with data privacy standards.

Throughout my career, I have demonstrated a strong ability to troubleshoot complex technical issues, manage customer relationships, and deliver training to both internal and external stakeholders. My proactive approach and commitment to producing high-quality work have earned me several accolades, including Employee of the Month at Opayo and multiple TechCom Awards during my academic tenure. I thrive in collaborative environments and am dedicated to continuous learning and improvement.

Experience

Work history, roles, and key accomplishments

Sr Technical Support Specialist / Assistant Administration

Elavon

Aug 2021 - Apr 2023 (1 year 8 months)

Provided customer-facing support as 1st & 2nd line, managing tickets via live chat and email within SLA, and utilized CRM software for customer interactions. Conducted data entry, arranged board meetings, and ensured compliance with data privacy using SQL custom report building.

Customer Support CRM Software Data Entry SQL Fraud Analysis SLA Management Live Chat Email Support Troubleshooting

Customer Technical Support Consultant

Accruent

Oct 2019 - Nov 2021 (2 years 1 month)

Provided installation services at customer locations and managed post-sales support issues, escalating to software engineering when appropriate. Troubleshot and recreated network storage solution issues, and documented case details in Case Management systems. Created knowledge base articles and delivered training to internal/external customers and partners.

Technical Support Installation Troubleshooting Case Management Systems Training Delivery Solution Design Proposal Writing Customer Support

Technical Support Specialist

NetApp / Concentrix

Jan 2018 - Nov 2019 (1 year 10 months)

Provided technical support and customer service by diagnosing, reproducing, and fixing customer issues via remote support, on-call assistance, chat, and email. Handled multiple data storage technologies including FAS/V Series, 7-Mode, Clustered ONTAP, E/EF series, NAS, SAN, Metrocluster, and virtualized (VMware) environments. Prioritized workload among diverse customer commitments and SLAs, recogn

Technical Support Remote Support Technologies Data Storage NAS VMWare Troubleshooting SLA Management Escalation Management Documentation

Education

Degrees, certifications, and relevant coursework

Teesside University

Bachelor of Science (Hons), Computing IT Service Management

Activities and societies: Won TechCom Award 2016, 2017, 2018 (Teesside Achievement)

Completed a Bachelor's degree with honors, focusing on Computing IT Service Management. Key areas of study included advanced networks, systems design, and databases, achieving high marks in all subjects.