Looking for a job

Christina User

@christinauser11

Compliance Analyst I at Maryland Insurance Administration reviewing PRA applications and documenting regulatory deficiencies.

United States

Message

At Maryland Insurance Administration, I review Provider Review Agent applications, renewals, and supporting materials against applicable Maryland insurance and healthcare requirements. I document deficiencies and coordinate follow-up to advance reviews.

I also support complaint and compliance reviews by gathering information and recording findings. I prepare compliance memoranda and draft correspondence explaining regulatory concerns and requested responses.

I maintain Excel-based application trackers and contributed to revising the standard operating procedure for PRA application review. Earlier, at the American Postal Workers Union, the U.S. Department of Veterans Affairs, and University of Maryland Medical Center, I supported administrative records and medical-record release processes.

Experience

Work history, roles, and key accomplishments

Current

Compliance Analyst I

Current

Maryland Insurance Administration

Sep 2024 - Present (2 years 2 months)

Review Provider Review Agent applications and supporting materials for regulatory compliance, research state and federal requirements, and document deficiencies. Maintain Excel-based trackers and support complaint and compliance review activities.

Regulatory Compliance Policy Reviews Documentation Excel Research Stakeholder Communication HIPAA

Administrative Assistant

American Postal Workers Union

Jul 2019 - Sep 2024 (5 years 2 months)

Maintained administrative records and correspondence, reviewed materials for accuracy, and coordinated follow-up to support timely completion of workflows. Communicated with stakeholders and managed competing requests in a deadline-driven environment.

Administrative Support Records Management Communication Skills Organization Microsoft Office

Medical Records Technician

U.S. Department of Veterans Affairs

Nov 2017 - Mar 2018 (4 months)

Processed medical-record disclosure requests and reviewed supporting documentation and authorizations before release of protected health information. Maintained accurate records and followed confidentiality and disclosure procedures.

Medical Records Release Of Information HIPAA Confidentiality Documentation

Release of Information Technician

University of Maryland Medical Center

Jul 2016 - Nov 2017 (1 year 4 months)

Processed medical-record requests, verified supporting documentation and authorizations, and maintained accurate records in a healthcare setting. Protected confidential patient information and followed release-of-information procedures.

Medical Records Release Of Information HIPAA Confidentiality Documentation