At IBM, I design and implement RESTful APIs connecting distributed enterprise modules for AT&T, reducing manual processing overhead by 35%. I also build and enhance core application features using Java and SQL.
On the Airbus account, I served as the primary L2 technical point of contact for more than 10 enterprise applications. I investigated production incidents across front-end and back-end code, implemented fixes and configuration changes, and helped reduce recurring incidents by 20%.
I created troubleshooting playbooks and supported proof-of-concept evaluations for stakeholder needs. Client leadership awarded me a Client Excellence Award for independently managing and delivering a high-visibility project end-to-end.
