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Chimuanya Agina

@chimuanyaagina

Remote document and customer support specialist cleaning databases and maintaining accurate HubSpot CRM records.

In my current freelance work as a Document & Customer Support Specialist, I verify information, clean up database entries, and maintain customer records in HubSpot CRM.

I built a digital filing system with consistent labelling and categorisation, and I use document and version control to keep information easy to find and current. I also check and archive sensitive files for completeness.

Previously, at Infinity Tech-World, Eke Awka, Anambra, I handled data entry, bookkeeping, and document preparation, and proofread documents before they were issued. I also supported administration and customer enquiries at Dahua Technology Company and Solid Assurance.

Experience

Work history, roles, and key accomplishments

Current

Document & Customer Support Specialist

Current

Freelance

Jan 2025 - Present (1 year 9 months)

Verify information and clean up database entries to maintain accuracy, update customer records in HubSpot CRM, and build digital filing systems with version control. Prepare documents, support invoicing and expense tracking, and handle email and chat enquiries.

Data Entry Database Cleaning HubSpot Digital Filing Document Control Invoicing Expense Tracking Email Support Live Chat Data Protection

Computer Operator

Infinity Tech-World

Jan 2023 - Jan 2025 (2 years)

Handled data entry, bookkeeping, and day-to-day computer operations, including document preparation and digital file management. Proofread and edited documents for accuracy, clarity, and consistency before issuance.

Data Entry Bookkeeping Documentation Preparation Digital File Management Proofreading Editing

Personal Assistant

Dahua Technology Company

Jan 2022 - Jan 2023 (1 year)

Supported management with correspondence, scheduling, and record keeping, and supervised day-to-day activity. Served as the main contact for customers calling and messaging about product issues and feedback.

Correspondence Scheduling Record keeping Customer Service Supervision