chetan pagare

Owned end-to-end product strategy and user journey for Cowbell’s Resiliency Services creation platform, defining roadmap, success metrics, and execution for a new 0→1 pillar. Shipped a policyholder self-serve portal that reduced support load by 40%, and launched AI-assisted submission workflows delivering 1,000+ daily outputs at 99.5% accuracy.

Led a cross-functional design pod of 8+ designers across multiple B2B SaaS products, owning delivery quality and measurable outcomes for 10,000+ enterprise customers. Defined and validated construction workflows through field-based usability research and introduced design rituals that reduced iteration cycles by 35%.

Owned UX design for mobile and web applications supporting field operations across Oil & Gas, Aviation, and Healthcare, translating ambiguous requirements into intuitive multi-step user flows for non-technical users. Conducted deep field research to build personas, journey maps, and task analyses to guide product prioritization.

Designed end-to-end user journeys and visual creation flows for a leading international bank’s iPad applications, balancing complex regulatory requirements with higher digital adoption. Led journey mapping, UX research, and data analysis to identify friction points and ship user-centered improvements that increased engagement and satisfaction.

Delivered creation-focused interaction design for consumer electronics clients, using rapid prototyping to validate and refine UX through user testing and customer feedback. Improved interaction flows iteratively based on real-world usability insights.

Completed an MBA (Master of Business Administration) at Bharati Vidyapeeth in Pune from 2009 to 2011.

Completed a Bachelor of Commerce from the University of Pune from 2006 to 2009.

Completed a Diploma in Communication Design at Symbiosis International University in Pune from 2003 to 2005.