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@chaseuser

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Skilled production assembler with extensive customer service experience.

United States

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What I'm looking for

I am looking for a role that values creativity and technical skills, with opportunities for growth.

My name is William Bray, and I am a dedicated production assembler with a strong background in customer service and technical skills. Over the past several years, I have honed my expertise in assembly, CNC engraving, and custom framing, working with various materials including metals, glass, and ceramics. My experience at Benchmark Trophies has allowed me to manage in-house order statuses effectively while utilizing tools like Asana to ensure timely completion of projects.

Prior to my role at Benchmark Trophies, I worked as a Custom Framing Associate at Athens Art and Frame, where I assisted customers in designing unique framing options and educated them on the importance of quality framing components. My technical skills extend to maintaining company websites and managing inventory, ensuring that customer needs are met promptly. I pride myself on my ability to communicate effectively with clients and provide exceptional service, which has been a cornerstone of my career.

Experience

Work history, roles, and key accomplishments

Production Assembler

Benchmark Trophies

Jun 2022 - Jul 2025 (3 years 1 month)

Assembled a variety of trophies and awards, utilizing hot press sublimation for metals, glass, and ceramics. Managed order status using Asana and a custom web host, and operated CNC diamond and laser engraving machines for diverse projects.

Assembly Hot Press Sublimation CNC Engraving Asana Custom Web Host

Custom Framing Associate

Athens Art and Frame

Feb 2016 - Jun 2022 (6 years 4 months)

Assisted customers in designing mat and frame options for artwork, educating them on framing merits and component importance. Assembled framing projects using CNC equipment for custom mats and embossing equipment for gold leaf accents. Maintained the company website using DAKIS web host and Zen-Cart, managed inventory, and ensured timely online order fulfillment.

Customer Service Embossing Inventory Management Online Sales Dakis

Framing Associate

Michaels

Jan 2011 - Feb 2016 (5 years 1 month)

Assisted customers with designing mat and frame options for artwork, educating them on framing merits and component importance. Assembled framing projects using manual cutting equipment for custom mats. Managed inventory for floor merchandise, ensured timely online order fulfillment, and provided customer service and support for online sales.

Customer Service Inventory Management Online Sales

Education

Degrees, certifications, and relevant coursework

Lanier Technical College

Technical Certificate of Credit, Architectural and Mechanical Drafting

2010 - 2013

Grade: Gold

Studied Architectural and Mechanical Drafting, gaining foundational knowledge in design principles and technical drawing. Developed skills in AutoCAD and other drafting software relevant to the field.