At Hexaware Technologies, I build and customize Microsoft Dynamics 365 CRM solutions for enterprise applications, including EBRD's CRM platform supporting Investment and Advisory operations. I use JavaScript, C# plugins, Xrm.WebApi, FetchXML, Power Automate, and Power BI to automate validations, approvals, notifications, record updates, and business processes.
I've supported CRM enhancements from requirements through production, configuring security roles, business units, solution layering, and environment migrations across Dev, Test, UAT, and Production. I collaborate closely with business analysts, QA engineers, product owners, and users in Agile Scrum teams while investigating production issues and delivering fixes within sprint timelines.
