Charlotte Johnson
@charlottejohnson1
Experienced purchasing and customer service specialist with 18+ years in vendor relations.
What I'm looking for
I am a results-driven purchasing and customer service specialist with over eighteen years of experience in vendor relations, procurement, collections, and account management. I bring proven expertise in email-based workflows, order coordination, and customer satisfaction.
I have a strong track record processing high-volume vendor orders accurately, managing multi-state accounts, and negotiating payment arrangements while meeting performance targets. I consistently resolve escalations and ensure accurate purchasing operations.
My strengths include order and inventory management, CRM and data entry accuracy, and cross-department collaboration to drive process improvements. I am highly organized, detail-oriented, and remote-ready with a reliable home office.
I am seeking fully remote opportunities where I can contribute precision, service excellence, and collaborative problem-solving, ideally in purchasing, customer service, or administrative support roles paying $21/hour or higher.
Experience
Work history, roles, and key accomplishments
Purchaser / Buyer
TriMark
Mar 2025 - Aug 2025 (5 months)
Processed high-volume vendor orders accurately, managed vendor communications via email and phone, and resolved order discrepancies to maintain strong vendor relations.
Collections Representative
Capital One Auto
Aug 2019 - Jan 2025 (5 years 5 months)
Managed multi-state accounts and negotiated payment arrangements while providing email and phone customer service, consistently meeting and exceeding performance targets.
Account Manager
Budweiser
Feb 2018 - Aug 2019 (1 year 6 months)
Maintained corporate accounts, ensured accurate orders, and used email extensively to resolve service issues and improve customer retention.
Customer Service Representative
Teleperformance
Sep 2017 - Jan 2018 (4 months)
Handled 80+ daily inquiries via phone and email, delivering timely resolutions and maintaining high customer satisfaction.
Service Writer
Hagar Restaurant Service
Dec 2016 - May 2017 (5 months)
Scheduled service calls, coordinated with manufacturers, and provided accurate estimates to ensure timely equipment maintenance and repairs.
Education
Degrees, certifications, and relevant coursework
Harvey University
Some College Coursework, General Studies
Completed some college coursework; also holds a High School Diploma or GED.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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