Charles Windon

Lead engineer supporting STIG-hardened Linux and enterprise scheduling systems across large, distributed cloud environments. Administering and optimizing Oracle Cloud Infrastructure, including compute migrations and shape modernization.

Oversee the design and implementation of sophisticated solutions enabling clients to streamline workflows and unlock new efficiencies. Devised unique automation solutions using contemporary technologies.

Delivered chatbots to automate and streamline clients' core tasks. Integrated chatbots into numerous APIs while evolving bots by designing and testing/debugging new functions.

Operated in an Agile environment to extensively support the Red Hat Satellite environment, administering thousands of IBM Cloud servers. Drove cross-functional collaboration to build, deploy, configure, update, and maintain essential systems.

Championed support processes for the corporate and federal Linux environments. Proactively identified issues and utilized high-level troubleshooting skills to quickly resolve customer issues.

Supported and interfaced with clients globally in a dynamic 24x7 environment, ensuring peak customer service/experiences. Collaborated with in-house developers and engineers to create innovative solutions and properly address escalated issues.

Facilitated support for operations and maintenance of Red Hat (RHEL), CentOS, Ubuntu, and Oracle Linux. Continuously developed the Satellite 6.2 and IDM environments for all the servers.

Upgraded all the Catalyst 4507R-E switches in the building to the latest IOS, secured/maintained NA Red Hat Enterprise environment devices, and setup/configured the Lumension server to control access to USB and CD/DVD, as well as various security groups.

Grade: Distinction

Associate of Science in Information Sciences & Technology, graduated with distinction.

Undergraduate certificate in Information Science and Technology.

Undergraduate certificate in Security and Risk Analysis.

Azure Fundamentals certification.

IBM COBOL Programming with VSCode course.

Network Engineering Management training.

Completed multiple programming courses including Advanced Python 3, Build Chatbots with Python Skills Path, C++, Learn Go, and Learn Python.

CompTIA Security+ certification.

Completed courses on AWS Concepts, AWS Certified Solutions Architect, AWS Essentials, and PostgreSQL Administration.

Red Hat Certified Engineer (RHCE) certification, expired.

Cisco Certified Entry Networking Technician (CCENT) certification, expired.