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Charisse Choate

@charissechoate

Senior Technical Program Manager at the State of Tennessee, directing enterprise technology initiatives and statewide technology adoption.

At the State of Tennessee, I direct enterprise technology initiatives, software development, governance, executive reporting, vendor management, and risk management.

I managed a $500K+ Microsoft 365 implementation and adoption program, increasing workforce productivity by 30% through adoption and training.

I also led statewide judicial and law-enforcement technology initiatives and cross-functional teams of 15+ professionals.

Previously, I managed enterprise infrastructure modernization, upgrades, IT service management, and operational improvements at the State of Tennessee. At CenterGrid, I delivered end-user support, workstation deployment, data center managed services, and technical training. I hold PMP, PRINCE2 Agile Foundation, CSM, CSPO, and ITIL 4 Foundation certifications.

Experience

Work history, roles, and key accomplishments

ST

Current

Senior IT Project / Program Manager

Current

State of Tennessee

Jan 2022 - Present (4 years 10 months)

Directed enterprise technology initiatives, software development, governance, executive reporting, vendor management, risk management, and statewide technology adoption.

Program Management Governance Vendor Management Risk Management Executive Reporting technology adoption

ST

Lead Systems Administrator

State of Tennessee

Jan 2019 - Dec 2022 (3 years 11 months)

Managed enterprise infrastructure modernization, upgrades, IT service management, and operational improvements.

Infrastructure Modernization IT Service Management Operations Upgrades

CE

NOSC Data Center Tech Tier III – Lead

CenterGrid

Jan 2015 - Dec 2018 (3 years 11 months)

Delivered end-user support, workstation deployment, data center managed services and technical training.

end user support Workstation Deployment And Configuration Data Center Services Technical Training

Education

Degrees, certifications, and relevant coursework

AX

AXELOS

PRINCE2 Agile Foundation, Project Management

PRINCE2 Agile Foundation certification.

ST

State of Tennessee

Associate of Applied Science, Information Technology

Associate of Applied Science in Information Technology (User Support) and Associate of Applied Science in Network Administration.

ST

State of Tennessee

Associate of Applied Science, Network Administration

Associate of Applied Science in Network Administration.

PI

Project Management Institute

PMP, Project Management

Project Management Professional (PMP) certification.

SA

Scrum Alliance

CSPO, Agile

Certified Scrum Product Owner (CSPO) certification.

SA

Scrum Alliance

CSM, Agile

Certified ScrumMaster (CSM) certification.

AX

AXELOS

ITIL 4 Foundation, IT Service Management

ITIL 4 Foundation certification.

Tech stack

Software and tools used professionally

Microsoft 365

Availability

Looking for a job

Location

United States

Authorized to work in

Salary expectations

130k+ USD

Job categories

Technical Program Manager IT Project Manager

Skills

Enterprise Program Management Portfolio Management Digital Transformation Microsoft 365 PMO governance Agile Delivery Waterfall Delivery Hybrid Delivery Organizational Change Management Budget Management Vendor Management Stakeholder Engagement Risk Management Compliance Software Development

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