Open to opportunities

Celine Santos

@celinesantos

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Multimedia officer skilled in content creation and customer experience.

Philippines

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What I'm looking for

I seek a dynamic role that fosters creativity and collaboration, with opportunities for growth.

I am a dedicated multimedia officer with a strong background in content production and customer experience management. Currently, I work at Almajarah Exhibitions and Conferences Management, where I oversee the entire production cycle of multimedia content for various platforms. My role involves conceptualizing, scheduling, directing, and editing materials, as well as analyzing content performance to enhance engagement.

Previously, I served as a community officer at Sunnies Inc., where I led a team in managing customer experience processes. I developed comprehensive handbooks and metrics to streamline operations, ensuring high-quality service delivery. My experience also includes freelance writing, where I created marketing materials and engaged with audiences on social media, keeping abreast of the latest trends in pop culture and digital technology.

Experience

Work history, roles, and key accomplishments

Current

Multimedia Officer

Current

Almajarah Exhibitions and Conferences Management

Jan 2024 - Present (1 year 5 months)

Managed the full production cycle of multimedia content for web and social media, including conceptualization, shooting, editing, and performance analysis. Supported talent acquisition and administrative tasks, coordinating with suppliers to improve company systems.

Social Media Management Content Creation Video Editing Talent Acquisition Administrative Support Performance Analysis Email Communication Scheduling

Community Officer

Sunnies Inc.

Aug 2019 - Mar 2023 (3 years 7 months)

Led the Customer Experience team for Sunnies Face, managing processes, training staff, and handling CX across multiple online platforms including e-commerce sites and social media. Analyzed platform statistics, presented performance reports, and collaborated with cross-functional teams to enhance customer experience and brand visibility.

Customer Experience Team Leadership Process Improvement Social Media Management Data Analysis Market Research

Freelance Writer

Mirror Studios Inc.

Dec 2019 - Aug 2020 (8 months)

Created written marketing and promotional materials for content published on Facebook and Instagram. Focused on developing engaging copy to support social media campaigns.

Marketing Copywriting Promotional Writing Facebook Marketing