Open to opportunities

Cassandra Amoako

@cassandraamoako

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Client-focused professional with expertise in customer service and support.

Ghana

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What I'm looking for

I am looking for a role that values client satisfaction and offers growth opportunities.

I am a highly organized and client-focused professional with a Bachelor of Science in Food Science and Biochemistry. My experience spans various roles where I have consistently delivered exceptional customer service and administrative support in fast-paced environments. I am proficient in Microsoft Office Suite and CRM systems, which allows me to manage multiple tasks effectively while prioritizing client satisfaction.

In my recent role as a Member Service Officer at Resurrection Methodist Cooperative Credit Union, I enhanced client relationships and improved financial literacy among members by 50%. My analytical thinking and attention to detail have been instrumental in resolving client inquiries and ensuring satisfaction. I am now seeking a Client Services Specialist role where I can leverage my communication, analytical, and organizational skills to further enhance client experiences.

Experience

Work history, roles, and key accomplishments

Member Service Officer

Resurrection Methodist Cooperative Credit Union

Jan 2024 - Dec 2024 (11 months)

Delivered excellent member service by effectively handling inquiries and resolving issues promptly. Maintained accurate and secure member account records using Fast Link Extra software, enhancing client relationships and improving financial literacy and membership engagement by 50%.

Customer Service Client Relationship Management Problem Solving Data Management

Industrial Performance Assistant

Cargill Ghana Limited

Nov 2022 - Sep 2023 (10 months)

Assisted in analyzing and documenting plant performance data, ensuring regulatory compliance. Collaborated with cross-functional teams to enhance operational efficiency and address client concerns, maintaining detailed records to support decision-making processes.

Data Analysis Regulatory Compliance Cross Functional Collaboration Operations

Microbiologist Intern

Council for Scientific and Industrial Research - Food Resear

Jun 2021 - Aug 2021 (2 months)

Organized and analyzed data samples, ensuring accuracy and adherence to laboratory protocols. Provided support for scientific research initiatives by managing and documenting key findings.

Data Analysis Research Documentation

Education

Degrees, certifications, and relevant coursework

University of Ghana

Bachelor of Science, Food Science and Biochemistry

2018 - 2022

Completed a Bachelor of Science in Food Science and Biochemistry, focusing on the evaluation of food products and their nutritional value. Conducted a thesis on the evaluation of cake made from a blend of wheat flour and orange-fleshed sweet potato fortified with turkey berry.