Caryn Keppler

Provided daily care, supervision, and emotional support to residents in substance-abuse recovery, mental-health care, and dual-diagnosis environments. Maintained a safe, structured home and coordinated schedules, appointments, and records.

Provided consistent one-to-one academic support to a 12-year-old learner, adapting explanations to his learning pace and strengthening his confidence and enthusiasm for learning.

Provided administrative and client support for irresponsible-lending complaints, contacting clients to obtain signatures and case information, and reviewing confidential information on CRM systems.

Conducted warm and cold calling to generate leads and recruit clients, using a friendly and professional approach to build rapport. Captured accurate customer information and worked toward KPIs.

Provided administrative, marketing, and logistical support to the Donor Officer, processing donor applications and buccal-swab kits on donor-management and CRM systems.

Supported teachers with classroom activities, learner supervision, and general assistance for young learners, helping maintain a patient, structured, and inclusive learning environment.

Completed a 120-hour Advanced TEFL Certificate on 5 March 2022.

Completed basic spreadsheet training in Microsoft Excel on 28 August 2017.

Completed a Diploma in Sound Engineering from 2001 to 2002.

Obtained the Senior Certificate (Matric / Grade 12) in 2000.