caroline Mutindi
@carolinemutindi
Software engineer specializing in AI-driven accessibility solutions and CRM/ERP systems.
KenyaWhat I'm looking for
I am a software engineer with seven years of IT support experience now focused on building AI-driven accessibility tools and bespoke CRM/ERP solutions. I combine machine learning, cloud technologies, and practical UX improvements to deliver impactful products.
Most recently I developed an AI sign-language recognition tool using computer vision and collaborated with users and stakeholders to refine model accuracy and the user interface. I also design and deploy cloud-based CRM systems and prototype web and mobile ticketing platforms for SMEs.
My ERP consultancy work includes configuring Microsoft Dynamics NAV 2017, integrating third-party apps, and building Power BI reports and dashboards that enable data-driven management decisions. I complement engineering work with strong operations experience in networking, videoconferencing, desktop support, and remote-access solutions.
I teach programming and mentor students in software design, and I follow Agile/Scrum practices and ITIL-influenced support processes. I am committed to continuous improvement, accessibility, and delivering technology that enhances user satisfaction.
Experience
Work history, roles, and key accomplishments
Solutions Architect
CVD Technologies Ltd
Jan 2023 - Present (3 years 1 month)
Designed and deployed cloud-based CRM systems for SMEs and developed a web/mobile ticketing prototype that streamlined client support and improved service delivery.
Technical Support Specialist
Miles Electromechanical Solution Ltd
Jan 2023 - Present (3 years 1 month)
Configured videoconferencing facilities and remote access solutions, administered local network and desktop support, and conducted training to minimize downtime and improve staff proficiency.
AI Technology Developer
Project Ishara
Jan 2023 - Sep 2025 (2 years 8 months)
Developed an AI-driven sign language recognition tool using computer vision and machine learning to improve accessibility; collaborated with stakeholders to refine model accuracy and optimize the user interface.
ERP Developer
Evangel Publishing House
Jan 2022 - Sep 2025 (3 years 8 months)
Configured and customized Microsoft Dynamics NAV 2017 modules to align workflows, created Power BI reports and dashboards, and managed ERP integrations to ensure data integrity.
Instructor
EastAfrica Technology Institute
Sep 2023 - Dec 2023 (3 months)
Taught programming and software engineering principles, designed course content and assessments, and mentored students on real-world software design projects.
IT Assistant
PanAfrica Christian University
May 2017 - Mar 2019 (1 year 10 months)
Provided desktop and network support, assisted in implementing ITIL practices, and managed vendor relations and SLAs to improve service delivery.
Education
Degrees, certifications, and relevant coursework
UUUnited States International University
Bachelor of Science, Applied Computer Technology
Completed a Bachelor of Science in Applied Computer Technology, focusing on software engineering and applied IT solutions.
Institute of Advanced Technology
Diploma, Business Information Technology
Completed a Diploma in Business Information Technology, covering business IT systems and practical IT skills.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
Interested in hiring caroline?
You can contact caroline and 90k+ other talented remote workers on Himalayas.
Message carolineFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
