At IFF, I managed a portfolio of 30 customers with €2M in receivables as a Collections Analyst with a Portugal Portfolio. I followed up on overdue balances and escalations, reducing overdue balances by 10%.
As an IFF Billing Analyst for LATAM & GLOBAL, I released automated invoices and issued manual invoices in SAP. I also resolved billing requests and customer queries within 2 or 3 business days.
I improved the WebBilling process to reduce billing delays and help identify value discrepancies and duplicate documents. I also processed credit notes and debit memos, supported month closing, and worked across CFIN, PR1 and Danisco SAP environments.
At TECH MAHINDRA, I managed customer tickets and tracked KPIs to support operations reporting. I also analyzed system errors and gaps and trained and refined AI virtual assistants for Portuguese and English users.
