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@caitlinfakoe
Administrative professional with strong customer-service, marketing support, and salon experience.
I am an organized administrative professional with hands-on experience in HR administration, marketing support, and customer-facing salon roles. I maintain high standards of accuracy and confidentiality while managing onboarding, databases, and event logistics.
At Alvi Armani Clinic I supported learning platforms, coordinated internal communications and events, and managed personnel records and invoices to ensure smooth operations. Previously, I handled reception, appointment scheduling, treatments, and client relations at Anisa Beauty Salon, improving customer retention through loyalty programmes and follow-ups.
I bring strong computer literacy (MS Office, salon management software), excellent communication, and time-management skills, and I am driven to support teams through reliable administrative, marketing, and customer-service delivery.
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Work history, roles, and key accomplishments
Alvi Armani Clinic
Sep 2021 - Present (4 years 2 months)
Organized and maintained personnel and training records, supported onboarding of new employees and service providers, and facilitated invoice processing and internal events to improve administrative efficiency.
Anisa Beauty Salon
Feb 2020 - Sep 2021 (1 year 7 months)
Managed reception and appointment bookings, delivered beauty treatments following hygiene protocols, handled payments, and supported loyalty programme promotion to increase client retention.
Shane’s Butchery and Grill
Jan 2019 - Jan 2020 (1 year)
Managed client enquiries and reception duties, maintained administrative and personnel records, processed invoices, and supported internal communications and onboarding activities to streamline operations.
Degrees, certifications, and relevant coursework
Certificate, Somatology
2019 - 2019
Completed a Somatology program at SA Beauty College in Alberton during 2019 focusing on practical beauty and wellness treatments.
High School Diploma, General Secondary Education
2014 - 2018
Attended Hoërskool Dinamika in Alberton and completed secondary education from 2014 to 2018.
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