Bryan De La Fuente
@bryandelafuente
Customer-focused operations professional improving service and efficiency.
United StatesWhat I'm looking for
I am a proactive operations and customer service professional with over 5 years of experience delivering exceptional client support, appointment management, and sales in fast-paced service environments. I consistently drive first-call resolution, train teammates, and implement process improvements that boost operational efficiency and customer satisfaction.
My background includes front-desk leadership at a wellness studio, customer service for healthcare benefits, assistant management in retail fitness, and roles across shipping and inventory management. I bring strong communication, problem-solving, and time-management skills, and I am committed to contributing to a team-oriented culture focused on measurable service outcomes.
Experience
Work history, roles, and key accomplishments
Video Annotation for Subject Tracking software.
Contract Annotator for various AI Tasks.
Contract Annotator for various AI Tasks.
Lead Front Desk Associate
Elements Massage
Oct 2024 - Aug 2025 (10 months)
Managed appointment scheduling and daily studio operations, improving operational efficiency and supporting staff; promoted membership packages to increase sales while maintaining health and cleanliness standards.
Customer Service Representative
Superior Health Plan
Feb 2022 - Jan 2023 (11 months)
Handled high-volume inbound calls on benefits and claims, achieving first-call resolution through research and clear communication while training new hires on service and claims processes.
Assistant Manager
Planet Fitness
Jan 2019 - Jan 2022 (3 years)
Oversaw daily operations and staff training, managed inbound member inquiries, and improved team performance and customer satisfaction through best-practice coaching.
Stockroom Associate
PetSmart
Feb 2018 - Jan 2019 (11 months)
Maintained inventory control and organized stockroom, assisted customers locating products, and executed merchandising to support seasonal sales and efficient transactions.
Shipping & Mailing Associate
Postal Annex
Jun 2017 - Jan 2018 (7 months)
Processed domestic and international shipments using major carriers, packed items per guidelines, maintained shipping records, and provided customer guidance on services and delivery options.
Education
Degrees, certifications, and relevant coursework
El Paso Community College
Associate's degree, Criminal Justice
Completed an Associate's degree in Criminal Justice at El Paso Community College, awarded June 2017.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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