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Brightness Mashimbye

@brightnessmashimbye

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Adaptable customer service and bookkeeping professional with economics and data analysis expertise.

South Africa

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What I'm looking for

I seek a role where I can apply bookkeeping, customer service, and data-analysis skills in a collaborative team that values accuracy, process improvement, and professional growth.

I am a resourceful and adaptable professional with experience in customer service, tutoring, debt collection, and bookkeeping, grounded in a BCom in Economics with Econometrics. I deliver exceptional client support, simplify complex economic concepts for learners, and maintain accurate financial records while improving processes and recovery results.

My achievements include recovering overdue accounts, improving student exam performance, reconciling significant monthly sales amounts, and reducing data-entry errors through process improvements. I am proficient in CRM systems, MS Office, POS systems and basic accounting tools, and I bring strong analytical ability, attention to detail, and a commitment to continuous learning.

Experience

Work history, roles, and key accomplishments

Bookkeeper

Sarah's Botique

Jul 2025 - Feb 2026 (7 months)

Prepared monthly bank reconciliations, processed supplier invoices and customer receipts, and reconciled over ZAR 50,000 in monthly sales between POS and bank statements.

Bookkeeping Bank Reconciliation Data Entry MS Office Accounting Software Financial Analysis Attention To Detail

Economics Tutor

Golfview High School

Apr 2024 - May 2025 (1 year 1 month)

Designed and delivered curriculum-aligned lesson plans, helping 80% of students improve exam scores by at least one grade within a term.

Tutoring Curriculum Design Economics Lesson planning Communication Classroom Management

Call Center Agent

VVM

Jan 2022 - Jan 2023 (1 year)

Handled ~60 customer calls per day and recovered approximately ZAR 300,000 in overdue accounts annually through negotiation and collections workflows.

Customer Service Collections CRM Systems Negotiation Data Entry MS Office Time Management

Education

Degrees, certifications, and relevant coursework

North-West University

Bachelor of Commerce, Economics with Econometrics

2023 -

Activities and societies: Developed quantitative, statistical, and data analysis skills; trained in predictive modeling and regression analysis.

Pursuing a Bachelor of Commerce (BCom) in Economics with Econometrics with focus on economic theory, policy analysis, and econometric modeling; expected graduation in 2027.