Gustavo Adolfo Martinez Peña

Manage full-cycle bookkeeping in QuickBooks, including AP/AR processing and bank and credit card reconciliations. Prepare financial reports and support month-end closing for logistics and warehousing accounting.

Handle QuickBooks Desktop accounting activities, recording AR and AP transactions and preparing financial and administrative reports. Support monthly close processes, check/payment processing, and submit Florida Tourist Tax filings via TouristExpress.

Audit and support accounting processes for compliance and internal policies while recording invoices and AP in QuickBooks Desktop. Review international shipping documents (Bills of Lading) and provide accounting and administrative support in an international logistics environment.

Advise homebuyers through the U.S. mortgage application process, providing loan options and competitive interest rates based on client profiles. Deliver bilingual support to clients across multiple U.S. states and help ensure compliance with lending requirements.

Provide bilingual phone-based customer service for DailyPay, resolving customer inquiries and complaints. Guide customers on DailyPay services while handling a high volume of calls.

Deliver bilingual phone-based customer support for the Keurig–Dr Pepper campaign, including technical support and product information. Assist customers with website navigation and online purchases.

Provide accounting consulting services including monthly financial management reports and review/classification of accounting documents. Support payroll, contract settlements, and tax filings, and prepare national and municipal tax reports.

Coordinate client documentation schedules for accounting processing and record transactions across multiple accounting systems. Process payroll for clients, assist with tax preparation and filing, and support reporting during client visits.

Support payroll administration by reporting payroll updates and managing employee affiliations with compensation funds. Handle HR platform tasks, offboarding processes, and coordinate recruitment, selection, and hiring support.

Provide administrative and accounting support to company management, including report and PowerPoint preparation and database/document management. Support marketing activities via social media and email, and assist with customer service, administrative purchasing, filing, and correspondence coordination.

Completed a Business Management Technologist program (Business Administration) at Institución Universitaria Antonio José Camacho in December 2018.

Completed a Diploma in Human Resources Management at Institución Universitaria Antonio José Camacho in July 2018.

Completed a Technical Degree in Administrative Assistance (Business Administration) at SENA in December 2014.

Completed a Technical High School Diploma focused on Administrative and Commercial Processes in December 2014.