Bokamoso Jacob Motswetla
@bokamosojacobmotswet
Results-driven data analyst with multidisciplinary experience in IT support.
What I'm looking for
I am a professional with a diverse background in data analytics, IT support, retail operations, and scientific research. My experience has equipped me with a strong ability to enhance processes and optimize workflows using tools like Excel, Tableau, and Power BI. I pride myself on being results-driven and meticulous, always striving to provide data-driven solutions that meet the needs of cross-functional teams.
Throughout my career, I have successfully analyzed inventory trends and customer purchasing data to improve operational efficiency and customer satisfaction. For instance, while working as a Shop Assistant at Pick n Pay, I implemented dashboards that reduced spoilage losses by 10% and optimized promotions, leading to a 10% increase in effectiveness. My technical skills in programming and cybersecurity further complement my analytical abilities, allowing me to tackle complex challenges effectively.
I am passionate about continuous learning and professional development, as evidenced by my certifications in data analytics and cybersecurity. I am eager to leverage my skills and experiences in a dynamic environment where I can contribute to innovative projects and drive meaningful results.
Experience
Work history, roles, and key accomplishments
Shop Assistant (Shelf Packer)
Pick n Pay Blue Jacket
Nov 2022 - Present (2 years 10 months)
Analyzed inventory trends using Excel and Tableau, reducing stock outs by 15%. Monitored customer purchasing data to optimize promotions, increasing effectiveness by 10%. Built dashboards for sales and waste tracking, reducing spoilage losses by 10%.
Service Desk Employee
Jelamo Investments
May 2020 - Nov 2021 (1 year 6 months)
Resolved over 150 IT incidents and service requests monthly, maintaining a 99% satisfaction rate. Led the implementation of a VPN-based security system, improving data security by 35%. Developed a service request log, reducing response times by 20%.
Freelance Tutor
Freelance
May 2019 - Jan 2020 (8 months)
Provided personalized tutoring to over 25 students, achieving a 90% improvement in exam performance. Specialized in PSLE, JCE, BGCSE, and IGCSE preparation, with an 85%+ success rate.
Chemistry Laboratory Trainee
University of Botswana
Aug 2013 - May 2019 (5 years 9 months)
Conducted over 30 experiments related to organic synthesis and material analysis, ensuring 95% success in reproducibility. Assisted in developing innovative laboratory methodologies, reducing research time by 20%.
Education
Degrees, certifications, and relevant coursework
University of Botswana
Bachelor of Science, Chemistry and Physics
Undertook a Bachelor of Science degree with a major in Chemistry and a minor in Physics. This degree was incomplete.
Mater Spei College
BGCSE, General Studies
Grade: 41 points
Achieved a BGCSE with 41 points.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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