At Concentrix, I investigated account takeover incidents for Cash App by reviewing login patterns, device fingerprints, transaction behaviour, and customer reports. I applied fraud prevention controls, including account restrictions and recovery actions.
I also reviewed disputes and chargeback claims involving unauthorized transactions and fraud. I analyzed evidence to determine liability and documented cases in line with card network rules and internal procedures.
At Revolut, I conducted transaction monitoring and investigated activity related to money laundering, fraud, and financial crime. I applied enhanced due diligence to high-risk customers and transactions, and supported SAR submissions.
At Amazon, I investigated suspicious activity and analyzed data using Excel and SQL to identify fraud patterns and high-risk accounts. Across these roles, I also promoted card plans and financial products to customers.
