Bilge Umutlu
@bilgeumutlu
Detail-oriented multilingual language professional with AI training expertise.
TurkeyWhat I'm looking for
I am a detail-oriented and multilingual language professional with over a decade of experience in English language teaching, technical support, and AI data training. My passion lies in improving AI systems through accurate linguistic analysis and data annotation. I have a proven ability to follow complex guidelines with consistency and accuracy, which has been essential in my roles.
In my previous position as a Technical Support Advisor at Apple, I provided technical support for iOS products, managing over 40 calls per shift while maintaining high quality and satisfaction ratings. As an English Language Teacher and Head of the English Department, I developed structured lesson plans and assessed student performance, ensuring alignment with academic standards. My diverse experiences have equipped me with strong communication skills and a high attention to detail.
Experience
Work history, roles, and key accomplishments
Volunteer English Teacher
N/A
Volunteered as an English teacher for underprivileged children, focusing on improving their language skills and providing educational support.
Technical Support Advisor
Apple
Apr 2017 - Oct 2020 (3 years 6 months)
Provided technical support for iOS products via phone, email, and chat. Troubleshot complex customer issues while managing high call volumes and maintaining satisfaction ratings.
Technical Support Advisor
Apple
Apr 2017 - Oct 2020 (3 years 6 months)
Provided technical support for iOS products via phone, email, and chat. Troubleshot complex customer issues with clarity and consistency while managing over 40 calls per shift, maintaining high quality and satisfaction ratings.
English Language Teacher & Head of English Department
Hasan Tanik Primary School
Sep 2008 - Jul 2016 (7 years 10 months)
Taught English across various levels, focusing on listening and comprehension. Developed lesson plans and assessed student performance in alignment with academic standards.
English Language Teacher & Head of English Department
Hasan Tanik Primary School
Sep 2008 - Jul 2016 (7 years 10 months)
Taught English across various levels with a focus on listening and comprehension. Created structured lesson plans, assessed student performance, and developed content aligned with academic standards.
Volunteer English Teacher
N/A
Provided English language instruction to underprivileged children, focusing on improving their language skills and comprehension.
Education
Degrees, certifications, and relevant coursework
CYCYDEO
Bootcamp Certificate, Software Development
2021 - 2022
Participated in a Java SDET Bootcamp, gaining skills in software development, testing, and automation.
BUBogazici University
Bachelor of Science, English Language Teaching
1996 - 2001
Completed a Bachelor of Science in English Language Teaching, focusing on language acquisition, pedagogy, and curriculum development.
Availability
Location
TurkeyAuthorized to work in
Job categories
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