Open to opportunities

Bilge Umutlu

@bilgeumutlu

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Detail-oriented multilingual language professional with AI training expertise.

Turkey

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What I'm looking for

I am looking for opportunities that allow me to leverage my linguistic skills and contribute to AI development while working in a collaborative and innovative environment.

I am a detail-oriented and multilingual language professional with over a decade of experience in English language teaching, technical support, and AI data training. My passion lies in improving AI systems through accurate linguistic analysis and data annotation. I have a proven ability to follow complex guidelines with consistency and accuracy, which has been essential in my roles.

In my previous position as a Technical Support Advisor at Apple, I provided technical support for iOS products, managing over 40 calls per shift while maintaining high quality and satisfaction ratings. As an English Language Teacher and Head of the English Department, I developed structured lesson plans and assessed student performance, ensuring alignment with academic standards. My diverse experiences have equipped me with strong communication skills and a high attention to detail.

Experience

Work history, roles, and key accomplishments

Current

Volunteer English Teacher

Current

N/A

Volunteered as an English teacher for underprivileged children, focusing on improving their language skills and providing educational support.

Teaching Volunteering

Technical Support Advisor

Apple

Apr 2017 - Oct 2020 (3 years 6 months)

Provided technical support for iOS products via phone, email, and chat. Troubleshot complex customer issues while managing high call volumes and maintaining satisfaction ratings.

Technical Support Support iOS Communication

Technical Support Advisor

Apple

Apr 2017 - Oct 2020 (3 years 6 months)

Provided technical support for iOS products via phone, email, and chat. Troubleshot complex customer issues with clarity and consistency while managing over 40 calls per shift, maintaining high quality and satisfaction ratings.

Technical Support Support iOS

English Language Teacher & Head of English Department

Hasan Tanik Primary School

Sep 2008 - Jul 2016 (7 years 10 months)

Taught English across various levels, focusing on listening and comprehension. Developed lesson plans and assessed student performance in alignment with academic standards.

Lesson planning Assessments Communication

English Language Teacher & Head of English Department

Hasan Tanik Primary School

Sep 2008 - Jul 2016 (7 years 10 months)

Taught English across various levels with a focus on listening and comprehension. Created structured lesson plans, assessed student performance, and developed content aligned with academic standards.

Lesson planning Assessments