Open to opportunities

Biggy B

@biggyb

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Senior machine learning engineer with a passion for customer satisfaction.

Ethiopia

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What I'm looking for

I am looking for a role that challenges my skills and fosters innovation.

As a Senior Machine Learning Engineer at Legacy Corp, I have developed tailored machine learning solutions that effectively address complex client needs. My relentless ambition drives me to design and implement sophisticated algorithms, achieving a remarkable 66% client user satisfaction rate by exceeding initial project goals.

Previously, as a Customer Retention Specialist at MMCYTECH, I led customer satisfaction initiatives that resulted in a 72% increase in single customer retention. I analyzed and resolved customer complaints, consistently exceeding satisfaction benchmarks and fostering repeat business. My experience in automating workflows has contributed to a 22% productivity gain, showcasing my ability to drive innovation and efficiency.

Experience

Work history, roles, and key accomplishments

Customer Retention Specialist

MMCYTECH

Drove customer satisfaction initiatives, resulting in a 72% increase in single customer retention. Analyzed and resolved customer complaints, consistently exceeding satisfaction benchmarks and fostering repeat business.

Customer Satisfaction Data Analysis Customer Retention Communication

System Automater

Legacy Corp

Proactively identified and resolved inefficiencies within client workflows by automating repetitive tasks, contributing to a 22% productivity gain. Led 43% of client optimization projects, developing tailored automation solutions that enhanced data accuracy and reduced operational costs.

Workflow Automation Productivity Project Management Problem Solving

Senior Machine Learning Engineer

Legacy Corp

Developed tailored machine learning solutions, effectively addressing complex client needs through the design and implementation of sophisticated algorithms. Managed the entire algorithm development process, achieving a 66% client user satisfaction rate.

Machine Learning Algorithm Development Problem Solving Project Management

Senior Cybersecurity Specialist

Legacy Corp

Enhanced security posture through expert penetration testing, vulnerability analysis, and implementation of robust defensive measures. Adept at identifying and neutralizing complex security threats.

Penetration Testing Cybersecurity