Bianca Arade

Applied product classification and reviewed compliance documents to support Product Compliance processes. Performed website audits, classified products by hazardous risk, and identified process improvements through deep dives and corrective action reporting.

Provided technical support during on-site escalation for vehicle part assembly and coached teams on required procedures. Delivered training and acted as a tool specialist for installing, configuring, and maintaining programs and platforms used in the project.

Managed procurement and assembly of automotive/equipment parts to meet real-time production and logistic demands. Updated manufacturing nomenclature, monitored production, intervened on the line when needed, and maintained accurate databases and stock information.

Managed incident and ticket workflows as a first escalation point, ensuring SLA adherence and correct ticket data. Performed symptom analysis, handled user account administration (AD/RSA), supported VIP users, maintained ticket backlogs, and trained new joiners.

Performed initial incident diagnostics using available tools, resolving issues where possible and escalating when required. Recorded and categorized incidents with accurate priority and summaries and ensured timely handoff to resolving teams.

Earned a Master’s degree (postuniversity graduate) specializing in Banks and Financial Markets.

Completed a university degree specializing in Banks and Finance.