At Raptor CX Consulting, I led a Middle East client project from kickoff and requirements through testing and go-live. I also project managed a second engagement, coordinating a team of five and keeping delivery on schedule.
I configured customer-support AI agents for a consumer-electronics team, setting up personas, tools, dialogue flows, knowledge-base sync, prompts, and guardrails. I also built two-way API integrations with ServiceNow and led discussions about data flow.
On my Enterprise IT Support Agentic RAG Copilot project, I built a support copilot that searches a private knowledge base and turns to the web when internal evidence is weak. Its LangGraph workflow grades evidence and can respond “insufficient evidence” rather than guess.
