At METEOR, I manage first-contact interactions for Rios Center for Plastic Surgery, assess prospective patients against established criteria, and schedule consultations. I also track conversion rates from initial contact to consultation and from consultation to scheduled surgery.
Previously, at JUSTPOINT, I delivered training and contributed to QA guidelines and standard operating procedures. At INTOUCHCX, I evaluated customer interactions and coached team members, after serving as a Team Lead supporting team operations and development.
