Ben Pritchard

Lead maintenance operations for 60 semiconductor manufacturing assets, directing a team of six technicians and partnering with cross-functional teams to optimize equipment performance, reduce costs, and strengthen organizational capability. Drove reliability initiatives that improved equipment availability from 96.57% to 96.86% and increased PM compliance from 80% to 95%, while establishing a Firs

Provided third-party field service support for the de-installation of Intel diffusion ASM A412 furnaces.

Supported transition to Lam employees mid-2023 with no functional changes in day-to-day operations. Assumed additional management responsibilities including approving timecards and expense reports, quarterly reviews, and evaluations of direct reports, and oversaw training of employees at Lam lab facilities on Semsysco equipment.

Managed a workforce of 3 Field Service Engineers providing remote and on-site support for installation, maintenance, troubleshooting, and customer training on Galaxy and Triton wet etch tools across the US and Canada. Reduced tool downtime and increased quality of customer work by developing maintenance procedures, troubleshooting guides, and PM schedules, and spearheaded implementation of a twent

Executed installation and equipment upgrade support for Intel of Hitachi M9010 Etchers and M9050 Ashers. Verified quality of service and testing of equipment, ensuring the customer was provided with the highest quality product within established ramp time.

Provided escalation management and support for customers in the US, Europe, and Asia, driving solutions to prevent repeat problems. Solved technical issues using statistical analysis to evaluate equipment performance, reported design and reliability issues to engineering, and mentored field engineers to improve response time.

Assembled cutting-edge semiconductor manufacturing equipment and helped develop procedures for that construction. Performed testing of completed equipment, ensuring operational quality.

Specialized in working on several different types of equipment including Diffusion Cure Furnaces, Thin Film Metal PVD, and Plasma Ashers. Managed tool ownership for Novellus Gamma Plasma Etcher and FSI Zeta 300 Chemical Etcher, and actively participated in the Training Team for 5 years, instructing the RF Plasma advanced class.

Associate of Applied Science in Microelectronics Technology from Portland Community College.

Bachelor of Science in Commercial Aviation from the University of North Dakota.