At TELUS Communications, I scaled the Business Customer Experience agentic AI portfolio from one proof-of-concept agent to hundreds of production agents across 12 countries and 25 industries. The portfolio now supports 100K+ monthly enterprise interactions and has delivered $20M+ in measurable business impact.
I designed and shipped LLM-powered customer service agents using RAG and tier-appropriate human handoff, and built agents that use network telemetry to detect early-warning patterns and carry out policy-authorized remediation. I also developed multi-agent sales and operations workflows using CrewAI, LangGraph, and MCP.
I bring experience across enterprise AI, 5G, and cloud infrastructure. At TELUS, I own the agentic AI reference architecture, orchestration standards, and evaluation framework, while leading cross-functional teams and advancing enterprise AI governance.
