Benjamin Gaddy

Utilized modern product design methods to decrease time to market and reduce R&D waste in new product development. Designed and delivered instructional materials that present technical operating procedures and software in engaging ways.

Partnered with other change managers across the company to develop a diverse range of digital communication and experiences annually in support of a company-wide digital transformation. Directed development for 20+ websites and applications, across multiple platforms, resulting in a net 125% increase in use of the IT Products and Services.

Engaged with industry experts to create learning content (videos, graphics, learning plans) in support of the Product Transformation change effort. Led the enhancement of the IT Product Catalog website, boosting usage by 20% through targeted development activities.

Developed learning objectives, interviewed subject matter experts, wrote scripts, drew storyboards, created digital media, managed projects, and provided creative direction for content in support of company Digital Transformation initiatives. Refined agile templates and methodologies, reducing team overhead by 10% through effective leadership and process improvements.

Reconnected over 100 IT Services to company experts through town halls and monthly working sessions, which led to faster service management acceptance and more customer-focused services. Led branding and instructional communication efforts for the IT Service Management Office, increasing engagement with underutilized IT Services by 50%.

Studied Computer Science & Information Systems at the University of South Carolina. Gained foundational knowledge in various aspects of computer science and information systems.