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benjamin defays

@benjamindefays

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Dynamic IT Engineer with expertise in software development and testing.

Japan

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What I'm looking for

I am looking for a collaborative environment that values quality and innovation.

I am a dynamic and results-driven IT Engineer with a strong background in quality assurance and software development.

My experience as a Flutter developer has given me a deep understanding of Dart and Python.

I can collaborate closely with product owners and development teams to ensure data accuracy and reliability, designing comprehensive test strategies that significantly improve testing efficiency.

Throughout my career, I have executed various testing methodologies, including manual, exploratory, and automated testing.

My proficiency with tools like QTP and HP ALM has allowed me to automate key test scenarios, enhancing coverage and efficiency. I possess strong debugging skills, honed during my time as a support agent and escalation manager, and I hold certifications in Google Cloud Platform, including Associate and Cloud Data Engineer.

Experience

Work history, roles, and key accomplishments

Current

Flutter Developer

Current

PVP inc

Nov 2023 - Present (1 year 7 months)

Developed cross-platform apps for Web, iOS, and Android using Flutter.
Conducted manual testing to ensure functionality, stability, and responsiveness.
Created project documentation, including test plans for agile processes.
Managed Firebase integration for real-time data handling.
Implemented full localization for multi-language support.

Flutter Dart Firebase Firestore Firebase Authentication Cloudflare Firebase Crashlytics Firebase Firestore Cloud Functions Google Cloud Functions Python HTML CSS Hosting

Support Escalation Manager for Google

PVP inc

Apr 2020 - Nov 2023 (3 years 7 months)

Provided Tier-3/4 billing support for Google Cloud in APAC, resolving complex issues.
Managed escalations, maintaining 95%+ customer satisfaction.
Built internal KPI dashboards with SQL for decision-making and QA.

Google Cloud Platform (GCP)Google App Engine SQL Escalation Management Support Technical Support Billing Support Performance Tracking

QA Engineer for Dalkia

Nova Technology

Feb 2016 - Oct 2018 (2 years 8 months)

Collaborated with the Product Owner and Development Team to ensure data accuracy. Designed and executed test strategies using HP ALM, including regression and automation with HP ALM and QTP. Conducted functional and technical testing for HRMS, JMS, web services, API, and database migrations. Developed and maintained test plans.

Testing Test Automation HP ALM Experience QTP UFT Documentation Debugging Quality Assurance Regression Testing Functional Testing API Testing Test Strategy

Education

Degrees, certifications, and relevant coursework

Ecole Supérieure d'Ingénieur Paris Est

Master's Degree, Computer Science

2013 - 2014

Master in Computer Science applied to business management, focusing on integrating IT solutions with business strategies to enhance operational efficiency.