Open to opportunities

Benard Nawa

@benardnawa

Remote Customer Support | Virtual Assistant | Data Entry | Social Media Hello! I'm Benard Nawa, a professional and dependable Remote Customer Support

Zambia

Message

What I'm looking for

I'm looking for a role where I can contribute to security operations, fleet tracking, project coordination, reporting, and administrative support while maintaining safety, efficiency, and compliance.

Remote Customer Support | Virtual Assistant | Data Entry | Social

Hello! I'm Benard Nawa, a professional and dependable Remote Customer Support Specialist & Virtual Assistant with 3+ years of experience helping businesses manage customers, communication, data, and online operations.

I specialize in Email & Live Chat Support, WhatsApp Support, Customer Service, Data Entry, Social Media Management, Content Rewriting, Online Research, Lead Generation, Digital Marketing, Graphic Design, and Administrative Support.

💬 Customer Support: Email, WhatsApp, Live Chat, customer enquiries, complaints, order updates, follow-ups and customer retention.

📊 Data & Admin: Data entry, CRM updates, web research, document management, typing, records and administrative tasks.

📱 Social Media: Facebook, Instagram, TikTok, content posting, customer messages, engagement and social media management.

✍️ Content: Content rewriting, proofreading, editing, product descriptions and social-media content.

🎨 Creative & Marketing: Canva graphic design, promotional materials, digital marketing and lead generation.

💻 Remote Tools: Google Workspace, Microsoft Office, WhatsApp Business, CRM platforms, social-media platforms and online collaboration tools. I can quickly learn Shopify, Zendesk, Gorgias, Freshdesk, HubSpot, Zoho CRM, and other company systems.

I'm professional, patient, detail-oriented, fast-learning, organized and reliable. I understand that excellent customer service is about responding quickly, communicating clearly, solving problems professionally, and making every customer feel valued.

🚀 Looking for a reliable long term remote professional? Let's work together and get the job done.

📍 Zambia | 🌍 Available Worldwide

📱 WhatsApp: +260 976 659 503

📧 Email: nawabenard@gmail.com

Experience

Work history, roles, and key accomplishments

Current

CCTV Operator / Vehicle Tracking Personnel

Current

Konige Mining and Exploration

Jan 2026 - Present (9 months)

Monitors CCTV systems and tracks company vehicles using GPS. Prepares operational reports and coordinates with security and operations departments.

CCTV GPS Surveillance Reporting Coordination

Project Coordinator

Oval Mine

Jun 2025 - Jan 2026 (7 months)

Coordinated mining project activities, managed documentation, and facilitated communication between teams. Monitored progress and ensured compliance with safety standards.

Project Coordination Documentation Project Communication Resource Allocation Safety Compliance

CCTV Operator

Gardaworld Zambia

Jun 2023 - Jul 2025 (2 years 1 month)

Monitored CCTV systems to safeguard personnel and assets. Identified and reported security incidents, maintaining surveillance records and incident logs.

CCTV Surveillance Security Operations

CCTV Operator / Vehicle Movement Tracker

Gardaworld Headquarters

Apr 2022 - Jun 2023 (1 year 2 months)

Conducted real-time monitoring of company vehicles and fleet operations. Generated movement reports and coordinated communication between drivers and management.

CCTV Fleet Management Reporting Coordination