Belén Usandizaga Martínez

Provided telephone and customer assistance, managing queries and incidents and offering effective solutions. Handled digital tools and computer systems with effective communication and problem-solving.

Managed integral administration of homeowner communities, including attention and advice to owners, economic management, budget control, incident management, and coordination of suppliers. Organized and held owners' meetings, prepared minutes, and followed up on agreements.

Provided telephone assistance and customer support during the 2022 tax campaign.

Collected and registered electrical consumption information for companies, and provided telephone and in-person assistance.

Analyzed fiscal ordinances and public prices, processed tax settlements, managed files in SAP, resolved appeals, and prepared legal reports.

Drafted procedural documents and legal reports, searched for jurisprudence, managed court and institutional procedures, and conducted legal analysis and strategy determination.

Provided direct and personalized customer service in banking procedures, managed personalized accounts, and advised on financial products, investments, and other banking services.

Drafted procedural documents and legal reports, searched for jurisprudence, managed court and institutional procedures, and conducted legal analysis and strategy determination.

Completed legal internship at a law firm in Bilbao.

Máster Universitario de Acceso a la Abogacía, completed in February 2017. Final thesis on the effects of floor clauses in mortgage loans.

Graduated in Law with Economic Specialization. Final thesis on the impact of notarial intervention in European Succession Regulation 650/2012.

Completed compulsory secondary education (ESO) in Basque (model D) and trilingual Baccalaureate.

Certified in advanced Word 2010 and Excel 2010.