Open to opportunities

Beatriz Mantuano

@beatrizmantuano

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High energy professional with extensive experience in finance and hospitality.

Brazil

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What I'm looking for

I am seeking a role that allows me to leverage my financial expertise in a dynamic environment, where I can contribute to team success and continue to grow professionally.

I am a dedicated financial accountant with a strong background in the hospitality industry, particularly within luxury cruise lines. My journey began as a Guest Service Associate, where I honed my customer service skills and developed a passion for ensuring guest satisfaction. Over the years, I have progressed to the role of Financial Accountant, where I manage guest and crew accounts, ensuring accuracy and compliance with financial regulations.

Throughout my career, I have consistently demonstrated my ability to work under pressure and handle complex financial transactions. My experience includes balancing daily revenue, managing discrepancies, and providing exceptional service to guests. I take pride in my meticulous attention to detail and my commitment to achieving set goals while fostering a positive environment for both guests and crew members.

Experience

Work history, roles, and key accomplishments

Current

Financial Accountant

Current

Norwegian Cruise Line

Jun 2021 - Present (4 years)

As a Financial Accountant, responsible for ensuring accurate postings to guest and crew accounts, balancing revenue centers, and managing payments prior to disembarkation. Duties include reconciling accounts, managing cash deposits, and providing guest services.

Fidelio Financial Accounting Revenue Management Guest Service Reporting Team Collaboration Compliance

Assistant Financial Accountant

Norwegian Cruise Line

May 2019 - Jun 2021 (2 years 1 month)

Assisted the Financial Accountant by managing onboard credit services, handling guest disputes, and performing daily cash balancing. Responsible for processing guest account transactions and ensuring compliance with company policies.

Cash Management Guest Account Transactions Financial Reporting Compliance Customer Service Payment Processing Auditing Problem Solving Communication

Guest Service Associate

Norwegian Cruise Line

Jul 2018 - Feb 2019 (7 months)

Provided exceptional guest services, handled inquiries, and managed cash transactions. Responsible for maintaining guest satisfaction and addressing issues promptly and effectively.

Customer Service Communication Guest Service Administrative Support Team Collaboration Documentation Public Speaking

Education

Degrees, certifications, and relevant coursework

Gama Filho University

Bachelor of Finance, Finance Management

2010 - 2012

Pursued studies in finance management, covering various aspects of financial planning, analysis, and control, although the program remains incomplete.